HOTEL BOOKING SYSTEM FAQ's

1. GENERAL
1.1 What is HBS?
HBS (Hotel Booking System) is a product of GME Technical Services Sdn Bhd, Malaysia. It is used by hotels who has, or do not have a website to accept online booking. The booking program and database are hosted in a high capacity server. But the booking form itself is published in the hotel’s website. Hotel administrators can manage all the online booking with administrator accounts.


1.2 How does HBS work?

HBS works the providing simple and effective Booking system for Hotels. Booking Form can be embedded in the Hotel Official website through HTML iframe. Guest can directly visit the Hotel Website, choose booking dates, and pay directly through Visa/Mastercard charge, Paypal, Skrill(Moneybookers), iPay88. Guest payments goes directly into the hotel’s account, not GME account (provider of HBS).

Registered Hotel of HBS can access our Administration panel to manage their room and room allocation.


2. HOTEL QUESTIONS

2.1 How much does it cost?
Custom online booking system = USD10,000 (Get it free from HBS)
Dedicated hosting (app and db servers) = USD800/month (Get it free from HBS)
Tech. maint. service (one manpower salary) = USD 1,000/month (Free from HBS)
All you need to pay is USD1 per booking.

2.2 How to register for a free account?
Yes, Hotel owners can use HBS online registration form that is found at http://hbs.gmetech.com/frmHBSRegistration.asp

2.3 Will HBS provide me more customers?

Hotels only gets the guest information when they check-in. Do you know that with online booking, the system also collect failed attempts, half of them containing guest contact information. These data are not provided by aggregators. If a hotel gets 10 online booking a day, guess how many failed attempts that the hotel can salvage by calling the failed attempts? The number is more than 10. This means the hotel can increase online booking more than 100% if they have access to this data.
Further to this, systems can also capture visitors info, recognize that the visitor is a new or existing customer. Special offer can be provided. Guest online behaviour can be captured. Visitor’s analytics help the hotels improve their conversion rate. Without this analytics, there is no measuring system to do any improvements.

2.4 I do not have a domain name yet. Can I use HBS?
Yes, We provide HBS On-site booking, it means that you can choose from our list of in-house standard booking website and start accepting Guest booking.

2.5 I have a domain name but I do not have a website yet. Can I use HBS?
Yes, We can assist you in registering your desired Domain name for your Hotel.

2.6 I have my own website. How can I use HBS?
Yes, To start using our HBS, Hotel owners can use HBS online registration form that is found at http://hbs.gmetech.com/frmHBSRegistration.asp

2.7 My website is still under construction. Can I use HBS?
Yes, You can start registering your website and setup the Hotel settings while waiting for the construction of your website.

2.8 I am using Facebook Pages as my hotel site. Can I use HBS?
Yes, We provide iFrame code that you can embed in your facebook page and start accepting online bookings.

2.9 How does HBS collect booking payments?

Guest payments goes directly into the hotel’s account, not GME account (provider of HBS).
Hotel admin can choose:
Merchant visa mastercard charge option - Credit card information is collected and provided to the hotel administrator for authentication or charging using in-house physical merchant terminal. Hotel may opt to Authorize the card instead of charging the card.
Paypal - Hotel owner just provide their paypal ID (email address) and the system will enable Paypal system to charge the guest using credit card or pay using Paypal points(balance).
FPX - Malaysia direct bank payment portal system
ENETS - Singapore direct bank payment portal system
KBank - Thailand direct bank payment portal system
CUP - China direct bank payment portal system


Except for the first option, all the other options require hotel owner to apply for an account. Guest payments goes directly into the hotel’s account, not GME account (provider of HBS).


2.10 I have a PayPal account, can the payments directly go into my PayPal account?

Yes, please refer to item 2.9

2.11 I have a credit card terminal, how do I charge the customer when they make bookings?
Yes, please refer to item 2.9

2.12 What is a Booking Voucher? 2.13 How to assign rooms to confirmed bookings?

Please refer to our online HBS documentation link below for detailed tutorial and guidelines;
http://hbs.gmetech.com/docs/GME_HBS_Guidelines.pdf

2.14 How to allocate rooms for online booking and agents? 2.15 How to cancel bookings?

Please refer to our online HBS documentation link below for detailed tutorial and guidelines;

http://hbs.gmetech.com/docs/GME_HBS_Guidelines.pdf


2.16 How to check booking attempts (success and failed attempts)?
Please refer to our online HBS documentation link below for detailed tutorial and guidelines;

http://hbs.gmetech.com/docs/GME_HBS_Guidelines.pdf


2.17 How to pay GME (USD$1.00 per booking)?
All you need to pay is USD1 per booking.

2.18 How many bookings can I accept?
You can accept unlimited bookings

2.19 How many administrator accounts can I create?
We can provide you with 5 administrator account to manage your hotel booking

2.20 How to view online bookings?
Please refer to our online HBS documentation link below for detailed tutorial and guidelines;

http://hbs.gmetech.com/docs/GME_HBS_Guidelines.pdf


2.21 How to manage room status?
Please refer to our online HBS documentation link below for detailed tutorial and guidelines;

http://hbs.gmetech.com/docs/GME_HBS_Guidelines.pdf

2.22 How to register agents?
2.23 How to request for support?
You can request support by sending us support @ hbs@gmetech.com


2.24 Where is my data stored?
The booking program and database are hosted in a high capacity server.

2.25 Is my customer database shared with other hotels or marketing companies?
Customer database are not shared.

2.26 How to run promotion campaigns?

Please refer to our online HBS documentation link below for detailed tutorial and guidelines;

http://hbs.gmetech.com/docs/GME_HBS_Guidelines.pdf